Delete My Account

Effective 14 September 2026

Communa is owned and operated by Moward, Inc., incorporated in the State of Delaware, United States, with its office at 8401 Mayland Dr #6463, Richmond, Virginia 23294, United States.

How account deletion works

Deletion is requested through the form on this page, which asks for the name, the email address on the account and the community name. A reason is optional. Anyone who would rather speak to someone first can write to support@communa.app.

What happens next

We confirm the request by email to the address on the account, then close the account and remove your profile and personal information from our live systems within 30 days. Copies held in encrypted backups are overwritten on our normal backup cycle, and are not restored or used for anything else in the meantime.

What we keep

The minimum needed to meet legal obligations and protect the service - invoices and payment records for tax and accounting purposes, a record that a deletion request was made and actioned, and anything we are required to preserve by law or in connection with a dispute or a safety investigation.

Records your association holds

Your membership record belongs to your association, not to us. Deleting your Communa account does not end your membership or delete the association's own records of it. To have those removed, contact your association directly - it decides what it keeps and for how long, and we act on its instructions.

Deletion is permanent. A deleted account cannot be restored, and access to the communities, content and services connected to it ends with it. Anything worth keeping is best exported beforehand.

How to reach us